Shipping & Returns

 All items ship from our facilty Massachusetts at or near zip code 02370.  Terra Allegra will ship using a variety of shipping services  USPS, UPS & FEDEX.  We will include a tracking number so that you may determine and check on the estimated arrival date.  

 If your order qualifies for free shipping, when available, Terra Allegra dot com will  ship via USPS, FEDEX, or UPS Ground whichever is most cost effective. 

Earth Sustainable shipping policies:

We only use easily recyclable packing & shipping materials.  Terra Allegra Imports uses cardboard and paper for packing materials only. Terra Allegra Imports will  

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping Policies

Terra Allegra Imports LLC will ship orders via  USPS, FEDEX or UPS Ground

Terra Allegra cannot deliver packages to PO BOXES.

We ship orders within 1-4 business days from our facility, in most cases we are averaging 1-3 business day. Shipping times  may vary depending on where you are located.  Terra Allegra Imports LLC uses  tracking number email notifications when items are shipped so that you can track the progress of your order. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.