Shipping & Returns

 All items are shipped from our facilty in Rockland Massachusetts at zip code 02370.  UPS offers ETA on their website if you wish to determine the arrival day based on your zip code.

We offer UPS Ground shipping on our website:  If your order qualifies for free shipping, when available, it will be shipped via UPS Ground and as such the shipping times for Ground will apply to your order.

Earth Sustainable shipping policies:

We only use easily recyclable packing & shipping materials.  Terra Allegra Imports uses cardboard and paper for packing materials only. Terra Allegra Imports will pack a labeled inner box inside an outer box with honeycomb protective packing cardboard between all sides, top and bottom of the inner and outer boxes. 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping Policies

Terra Allegra Imports LLC will ship orders via UPS Services.

UPS cannot deliver packages to PO BOXES.

We ship orders within 1-3 business days from our facility, in most cases we are averaging 1-3 business day. Shipping times via ups may vary depending on where you are located.  Terra Allegra Imports LLC uses UPS tracking number email notifications when items are shipped so that you can track the progress of your order. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on  the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.